Contact Rocky Ripple Water Restoration

How do you keep water damage from spreading before help arrives?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If water is coming in from outside after heavy rain near the White River, move valuables to a higher floor and stay out of moving water.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What should you have ready when you call Rocky Ripple Water Restoration?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If anything stored in the basement is sitting in water.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Rocky Ripple date mostly from the 1930s to 1960s, and the decade tells the crew what kind of pipes to expect.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether someone will be home to let the crew in.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

How does the age of Rocky Ripple homes change a water call?

Rocky Ripple has homes from the 1930s to 1960s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. The mix in Rocky Ripple includes cottage, Craftsman, bungalow and American Foursquare homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Some parts of Rocky Ripple sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of Rocky Ripple?

The Rocky Ripple crew covers these neighborhoods:

• White River Corridor · most with basements
• Central Canal Frontage · basements are common
• Ripple Road Corridor · homes from the 1940s to 1960s, basements are common
• Patterson Street Area · much of it from the 1920s, basements are common
• Byram Avenue Corridor · built mostly in the 1920s, most with basements

Calls from nearby Spring Hill, Meridian-Kessler, Holliday Park, Meridian Hills, Augusta, New Augusta, Crooked Creek and Williams Creek reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Rocky Ripple want to know first?